At VI, we track our client’s customers by using a marketing funnel. In descending order, our funnel stages look like this: Attract, Educate, Engage and Convert. But… what happens after conversion? Sometimes we need to consider brand loyalty programs if one of our objectives is to cultivate loyalty.

In 2009, during the heat of a recession, Hyundai started a promotion in conjunction with Walkaway USA that allowed anyone who purchased a Hyundai in the past year and suffered a job loss or bankruptcy to return the vehicle and walk away from the loan obligation. This, along with Hyundai’s unmatched 10-year, 100,000 mile warranty, helped the automaker go from the lowest-end option on the market in the 1990s to a trusted, dependable choice for middle-class Americans. The brand was reborn. This type of thinking comes from marketing that goes beyond the thought that the customer journey is a one-way street. Brands like Hyundai understand that winning trust, along with building and maintaining relationships, is the lifeblood of a brand.

When facing a large, complicated project, every bit of organization helps. Cross-functional teams need a multitude of tools at their disposal in order to stay in sync and produce work that the team is proud of and, most importantly, that meets its measurable objectives.

In the world of video production, we get our ducks in a row during the initial phase of a project. We call this time period “preproduction.”

In the preproduction phase, we lay down the rails that the entire film project will run on. So, here are three tips from video land that will help you plan your next big project.

Business-to-business (B2B) marketing hasn't evolved as quickly as business-to-consumer (B2C). But it’s catching up. Today, we are finally using many of the same modern tools to generate B2B prospects that we use in the B2C market. It hasn’t been easy getting here, though. B2B marketers have long insisted that their best marketing includes strong relationships and networking over a rubber chicken lunch.

Chili Cook-off Raises $8,000, hosts over 700 and Crowns Six New Chili Champs

Social media is part of our everyday lives, whether we want to admit it or not. Chances are, you probably have a Facebook, Twitter or Instagram — or all of the above! Pew Research Center started tracking social media usage in 2005 when just 5% of American adults used at least one platform. By 2011, half of the U.S. was using social media. And today, 69% uses at least one social media platform on a regular basis. While Facebook still leads the pack with 2.23 billion active monthly users worldwide, Instagram is closing in with a whopping 1 billion active monthly users.

One of the only mobile-focused social platforms, Instagram holds a large share of the social media landscape and is projected to keep growing.

Before we discuss how marketers can use Instagram as a social media marketing tool and the future state of the platform, let’s take it back to the beginning.

Instagram, a free, mobile photo-sharing app, launched in October 2010. And Android, iPhone and Windows phone users were immediately hooked. Selfies with in-app filters became increasingly popular, as did photos of our meals, our fur-children, that random tree in your neighbor’s yard that never looked so photo-worthy until now, and everything in between. This new app allowed you to follow your favorite celebrity on a more personal level (authenticated by the little blue checkmark) instead of just liking their fan page on Facebook or retweeting random thoughts on Twitter.

Facebook noticed Instagram’s potential and bought them out in April of 2012. By February of 2013, Instagram had 100 million users worldwide and “selfie” was Oxford English Dictionary’s word of the year. In June of 2013, Instagram launched the video function and gained an additional 50 million users by September, totaling 150 million.

At VI, we use a marketing funnel to help implement strategy and deploy tactics in a timely manner. Using the funnel as a marketing tool has served us well, but like every effective instrument, it’s healthy to fine-tune from time to time. We strive to stretch our thinking by trying to innovate regardless of our customer journey model. There are many other customer journey tools, approaches and theories around, and many of them offer valuable insight on the decision process.

Google has rolled out a ton of changes recently, including changing their search ad platform name from Google AdWords to Google Ads. Within these changes, mobile has been a major focus.

In July, page speed became a major ranking factor for mobile searches in regards to organic search presence and Quality Score for paid search ads. Page speed has always been a factor for Quality Score. In the past, it only focused on desktop searches.

Today, page speed is a Quality Score ranking for mobile searches.

So, I know what you are thinking… Do I really have to test EVERY landing page in my paid search campaign in Google’s Test My Site tool?

The goal of this blog is to educate you on the difference between marketing goals, objectives, and key performance indicators (KPIs).

The objective of this blog is to give you at least one real takeaway that helps you develop a marketing plan. That plan must be easily communicated and executed by any professional marketer who reads it.

Our key performance indicators for this blog are: the number of persons who click on it to read the entire blog on our website VI Marketing and Branding; the number of persons who share this blog; and the number of comments the blog receives, all in the first 30 days of its publication.

One of the most memorable marketing strategies I have witnessed is Doan’s Pills. Many years ago they attempted to separate the brand from others in the category by claiming suggesting that their product worked especially well for back pain. Apparently, that Magnesium Salicylate Tetrahydrate knew just where to travel in your body. But, consumers bought the idea and bought the product too. Lots of it.

In an age where algorithms have replaced editors and digital dweebs overrule creative crackpots, there’s a misconception that data is dulling ideas and pigeonholing creative possibilities.

However, that’s far from the truth, especially in the marketing world.

Data isn’t killing creativity. It’s strengthening it… and vice versa.

3 Ways Data Strengthens Creativity:

1. Data proves us wrong.
When brainstorming ideas for creative campaigns, we often default to our own intuitions to empathize with audiences. We get blinded by our own experiences and tend to exaggerate their relevance. This is problematic, because we’re often wrong about how the world works. Data tells us things we don’t know.

We live in an age where technology is at our fingertips. Ask a question and receive an answer within minutes. Don’t know how to do something? Just Google it. Instant gratification and quick response time are the keys to our fast-paced society. When we have to wait, frustration sets in. How can we meet the needs of our customers while also giving them what they need, when they need it?

At VI, we like to explain a customer journey as a marketing funnel. As with most things marketing-related, there are no sure things. Understanding the customer journey better, however, allows us to be much more accurate when it comes to predicting and projecting customer behavior. And that means a greater ROI for our clients. Here are a few things to keep in mind…

A customer journey is no longer linear or as predictable as it once was.

Customers can enter and exit their decision path (and do) anytime they please. They can change directions, and even turn around. While this might be unsettling for some brands and marketers — because it means things are less predictable — it also gives marketing more power to leverage the brand in unique ways. Understanding this new model of behavior will allow us to dream up new ways to reach our customers — above and beyond our current arsenal. When considering the current universe of options, it’s important to realize which channel is most favored for different brands/products. In other words, TV might be the best way to showcase a hospital while SEO might be a better approach when selling a car. It’s critical to focus on the most influential channels, that way we can become a brand under consideration.