Real-Time Marketing: What Does the Data Say?
Author: Casey Cornett
Posted: Feb 3, 2015
Topics: Marketing Strategy Social Media
1. "Real-Time Marketing: What Does the Data Say?"
2. "Josh Martin, Arby’s Social Media. Josh and his team were prepared, but it was the data spiking on conversations of “Arby’s” “Hat” and “Pharrell” that led him to call the audible on his social strategy, and go with a tweet that would make the Arby’s social team famous amongst social media strategists…"
3. Ended at over 80,000 retweets, Pharrell had a response of his own
4. While the original tweet spread like wildfire, Pharrell would fire back a tweet of his own – capping off the end of the perfect Real-Time Marketing effort for Arby’s
5. BLACKOUT: everyone to your station! The Super Bowl in Feb. 2013 experienced a blackout for 35 minutes and practically every brand jumped to what they hoped was a witty one-liner (all seemingly the same), until Oreo came through through and put real-time marketing on the map.
6. With their 13-person “social” staff ready, this went live in 10 minutes. Instant gold. It has a shareable image (with minimal text). It has real-time meaning (blackout). It makes their protagonist inanimate object the hero for the moment. Copywriting, Design and Social in one room.
7. Hill Holliday VP of Social Media/Digital Strategy Andrew Teman makes a bold statement about the tweet heard around the Bowl. And then…
8. Oreo deservedly wins in a big way. Andrew Teman issues a response shortly before actually resigning his position…
9. Did he “walk away”? Yes. But just to start his own agency at “We Make Heart”
10. DiGiorno zings the Broncos. And the crowd goes wild.
11. Nike has the Twitter-world fooled into thinking this is a real-time photo as they post it right after the actual coin toss of the NCAA Playoff Championship… some social sleuths notice the numbers on the uniforms don’t match the numbers of the captain who actually participated in the coin toss…
12. Nissan probably had this in their social holster for awhile.
13. It’s Beyonce’s birthday, so naturally it’s #BaeDay. Best Buy capitalizes. Most of their current followers probably had no idea what was going on – but this tweet was meant for the Beyonce fantics – you be the judge on if this was a good move or not. How did this tweet “perform” compared to their normal post? 2,400% more retweets 1,500% more favorites than their average.
14. Real-Time Marketing does not create the conversation like conventional marketing – it tries to blend in and join the conversation. Becoming a part of a conversation that you weren’t invited to is a risky move, but done correctly could potentially make you more lifetime friends (customers).
15. This graph (via Chris Kerns) shows the 4 areas where real-time marketing takes place.
16. Which area of real-time marketing was this Nike post? (Answer = Planned)
17. This graph (via Chris Kerns) shows the 4 areas where real-time marketing takes place.
18. Which area of real-time marketing was this Nike post? (Answer = Watchlist)
19. This graph (via Chris Kerns) shows the 4 areas where real-time marketing takes place.
20. Which area of real-time marketing was this Nike post? (Answer = Opportunistic)
21. This graph (via Chris Kerns) shows the 4 areas where real-time marketing takes place.
22. Which area of real-time marketing was this Nike post? (Answer = Every Day)
23. This graph (via Chris Kerns) shows the 4 areas where real-time marketing takes place.
24. Opportunistic RTM: Performance by Brand: 1,200%+ retweets, 1,100%+ favorites
25. Average retweets? 0.01% of followers. Opportunistic RTM? 0.22% of followers. A 2,200% increase
26. RTM Performance vs. Other Tent Pole Social Content
27. Seattle Seahawks tries to compare the Civil Rights movement to a football game for Martin Luther King Day
29. #WhyIStayed was a hashtag about Domestic Violence – DiGiorno chimes in without taking the extra step in finding out what the hashtag was.
30. The obvious apology
31. Disrespectful take on a horrible situation affecting millions
32. Kenneth Cole has to apologize – coming straight from the owner himself “KC”
33. All of these brands joined the hashtag “#FiveWordsToRuinADate” yet all these brands associated their brand/industry with a negative outlook/opinion from the datee.
34. Arby’s decides to join the conversation, but they go about it in a “our product is great” mindset – assuming nobody has a negative opinion like the previous brands.
35. A few examples of VI Marketing and Branding participating in real-time marketing through the years. These were posted based on the conversation going on in our social following at the moment. 1. Kevin Durant back from injury 2. FSU getting dominated in the NCAA playoff 3. OSU intercepting the ball in the final minutes of their bowl game.
36. Write down some aspects of each quadrant that you can do to actively help your brand with RTM
37. As an employee/representative of a brand, how can you help the “social team”? - Ask the company to setup a “Real-Time Marketing” email and send thoughts to help plan - Look at calendars and take note of events the brand should participate in on social - Are you seeing great real-time marketing as a consumer? Take screenshots and discuss the positives and negatives for future ideas